Schedule

Agenda

"One GCS: Aligning our strengths, accelerating our impact, and delivering unmatched value." Here is the full day-by-day schedule, with speakers and rooms.

Arrival & departure by role

Shanthi's directs

Sun, Sept 27 (afternoon)

Managers & Sr. Managers

Mon, Sept 28 (any time)

All attendees

Tue, Sept 29 (any time)

Everyone departs

Fri, Oct 2

International travelers from Europe and Asia may arrive Event −2 days; Sr. Managers and Managers from those regions may arrive Sunday, and Individual Contributors on Monday. Sessions run in Primrose Hall — see the venue map to find each room.

Sun, Sept 27

Arrivals

  • Afternoon

    Shanthi's directs arrive

    Check-in from 4:00 PM · Virgin Hotels Las Vegas

  • Evening

    Individual team dinners

    Coordinated by team leads

Mon, Sept 28

Leadership arrivals

  • Any time

    Managers & Sr. Managers arrive

    Europe/Asia ICs may also arrive today

Tue, Sept 29

GCS M3+

M4 Global AND NAMER M3 ONLY + Shanthi's Directs

  • 8:00 – 9:00

    🥞 Breakfast

    Primrose 10

  • 9:00 – 9:15

    Ice Breaker

    Samantha Wright

    Primrose 5

  • 9:15 – 9:45

    GCS thus far

    Shanthi Nangunuri

    Primrose 5

  • 9:45 – 10:15

    GM Mindset — Enablement to facilitate (orientation)

    Samantha Wright

    Primrose 5

  • 10:15 – 11:00

    ☕ Coffee break

    Foyer

  • 11:00 – 11:30

    GM Mindset — Enablement to facilitate (activity)

    Samantha Wright

    Primrose 5

  • 11:30 – 12:30

    Collaborating with Sales & Specialist Sales

    Kris Hayes, Chris Park, Ashley DePolo-Wong

    Primrose 5

  • 12:30 – 1:30

    🥗 Lunch

    Studio 1B

  • 1:30 – 2:00

    Embedding GCS Sales Plays

    Joaquin Aguilera

    Primrose 5

  • 2:00 – 2:45

    Governance and Process

    Ei Souza

    Primrose 5

  • 2:45 – 3:15

    ☕ Coffee break

    Foyer

  • 3:15 – 3:45

    Collective Responsibilities in Driving Bookings

    Zack Austin, Charles Town

    Primrose 5

  • 3:45 – 4:45

    KPI Overview

    Stefano Gargantini, Tina Chang

    Primrose 5

  • 4:45 – 5:00

    Wrap Up

    Shanthi Nangunuri

    Primrose 5

  • 6:30 – 8:30

    Managers Dinner

    Lucia

Wed, Sept 30

All GCS

All attendees — everyone should have arrived by Tuesday

  • 7:30 – 8:30

    🥞 Breakfast

    The Manor

  • 8:30 – 9:00

    Ice Breaker

    Joseph Petroski

    Primrose 5 & 10

  • 9:00 – 9:30

    Kick Off — How Far We've Come

    Shanthi Nangunuri

    Primrose 5 & 10

  • 9:30 – 10:15

    2027 R&D Priorities

    Rikki Singh

    Primrose 5 & 10

  • 10:15 – 11:00

    ☕ Coffee break

    Foyer

  • 11:00 – 11:45

    Observability and Reliability

    Ketan Ghelani, HongWei Sun, Lisha Tseng

    Primrose 5 & 10

  • 11:45 – 12:15

    From Wow to How

    Seth Familian

    Primrose 5 & 10

  • 12:15 – 1:15

    🥗 Lunch

    The Manor

  • 1:15 – 2:15

    Peer to Peer: How We Actually Use AI in Our Daily Work

    GCS Teammates

    Primrose 5 & 10

  • 2:15 – 3:15

    AMA Panel

    Twilio GTM and R&D

    Primrose 5 & 10

  • 3:15 – 3:45

    ☕ Coffee break

    Foyer

  • 3:45 – 5:00

    Volunteering Event — "The Golden Age of GCS"

    Shanthi Nangunuri, Tanise Love, Cesar Hernandez, Nathalia Espitia Blanco

    Primrose 5 & 10

  • 5:00 – 9:00

    Team Dinners

    Per Manager

Thu, Oct 1

Presentation Day

All GCS, in breakout groups

  • 7:30 – 8:30

    🥞 Breakfast

    The Manor

  • 8:30 – 9:00

    Ice Breaker

    Breakouts

  • 9:00 – 10:00

    Role Clarity

    Breakouts

  • 10:00 – 10:30

    The Main Event: Competition Rules & Teams

    Breakouts

  • 10:30 – 11:00

    ☕ Coffee break

    Foyer

  • 11:00 – 12:00

    Presentation Prep Time

    Breakouts

  • 12:00 – 12:30

    🥧 Lunch

    The Manor

  • 1:00 – 2:00

    Presentation Prep Time

    Breakouts

  • 2:00 – 3:00

    Breakout Presentations

    Breakouts

  • 3:00 – 3:30

    ☕ Coffee break

    Foyer

  • 3:30 – 4:30

    Main Stage Presentations

    Primrose 5 & 10

  • 4:30 – 5:00

    Wrap up

    Primrose 5 & 10

  • 6:30 – 9:30

    All GCS Dinner and event

    Buses will be available for the Teams starting at 6:00 PM

    Museum of Illusions

Fri, Oct 2

Functional Day & departures

Functional sessions are Professional Services only — everyone else departs

  • 8:30 – 9:00

    🥞 Breakfast

    Primrose 10

  • 9:00 – 12:00

    Functional Time

    Professional Services teams

    Andrew H & Andrew S — Primrose 5 · Zack & Cory — Primrose 6 · Clayton & Angelina — Primrose 7 · Zack Austin — Primrose 8

  • 12:00 – 12:30

    🥪 Grab-and-go lunch

    Primrose 10

  • 12:30 onward

    No plans, travel time

  • 11:00 AM

    Hotel check-out

    Use the luggage drop if your flight is later in the day

  • All day

    All team members depart

    Coordinate rideshares to LAS

Note: this agenda is a working document and will be updated as information becomes available. Questions? Post in #2026-gcs-namer-offsite.